Legal Operations Manager


Atlanta, GA, USA Remote

Full time



Apr 24

We have an exciting opportunity for an experienced legal operations professional to launch and lead the legal operations function at Articulate. We're looking for an enthusiastic self-starter to help set the strategy for the legal team's workflows and operations infrastructure, and ensure the legal team is operating efficiently. If you get excited about legal processes and scaling, and want the opportunity to build out a legal operations function in a team-focused, fast-moving environment, then this is the opportunity for you.

You will build strong relationships with the various stakeholders on the Legal team, as well as other functions and key stakeholders across the broader organization. And you will drive efficiency and productivity by implementing a state-of-the-art technology infrastructure, streamlining and automating processes, and improving knowledge management and sharing capabilities thereby improving communications and collaboration for the Articulate Legal team.

What You'll Do

  • Setting the strategy for, launching and leading the Legal Operations function in a growing global SaaS company to improve the legal team's efficiency and effectiveness, setting the legal team up for sustained success in support of Articulate's continued growth.
  • Advising, identifying and implementing methods to improve department efficiency and productivity
  • Maintaining legal workflows and documentation, leveraging in-house and vendor technology, particularly in the vendor management and commercial transactions areas
  • Managing department technology initiatives including knowledge management and contract management
  • Lead strategies/programs to manage expenses and performance (e.g., scorecard) of outside counsel and other legal vendors
  • Understand team financial targets, analyzing financial trends, identifying shortfalls (including creating action plans to address shortfalls, if needed)
  • Identify technology needs and simplification opportunities for the Legal team
  • Manage department OKRs, metrics, benchmarking and reporting
  • Implement training and professional development initiatives, including coordination of legal team events
  • Participate in industry legal operations conferences, industry benchmarking studies, and create a network to provide recommendations on best practices
  • Manage Legal intranet site, including Legal team-owned employee resources – i.e., company policies and procedure documentation.

What You Should Have

  • 8+ years' experience in legal operations or legal program management, including hands on experience managing legal or operational programs/projects/processes
  • Passionate about testing new ideas and innovating to drive results
  • E-billing, vendor management platform implementation and management experience (Legal Tracker preferred), including understanding of billing guidelines and rules, ability to evaluate and negotiate billing rates
  • Experience creating, implementing and/or driving vendor engagement programs
  • Strong communication and influencing skills combined with demonstrated problem-solving ability
  • Demonstrated ability to work effectively in a team environment
  • Strong organizational and execution skills and ability to deliver to deadlines and manage competing priorities
  • Familiarity with legal technology solutions (including contract management)
  • Strong project management skills
  • Excellent business judgment and strategic thinker who has a proactive approach to recognizing needs, solving problems, anticipating issues
  • Ability to analyze data and propose methods for continuous improvement
  • Growth mindset with an ability to work in a fast moving and changing environment
  • Able to build relationships, develop credibility with internal clients and legal team

You're the ideal candidate if you have

  • Bachelor's Degree preferred
  • 10+ years of relevant experience (including at least 8+ years in Legal Operations).
  • Experience supporting VP+ level
  • Experience supporting remote workers
  • Experience in a growing, global software development environment is preferred

About Us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002 and led by CEO Lucy Suros, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that's engaging and effective.

Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine's Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people's humanity knowing that each person's unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.

Articulate welcomes different voices and viewpoints and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, native language, pregnancy status, physical size, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position.

(For information about Articulate's privacy practices, please view our Privacy Notice)

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