Legal Technology Product Analyst

Simpson Thacher & Bartlett LLP

New York, NY, USA Remote

Full time

Tech

May 19

Description/Job Summary

The Legal Technology Product Analyst will serve as the primary point-person for specific legal practice technology solutions and serve as a liaison between attorneys, clients, and the vendor(s). The Legal Technology Product Analyst must learn and be fully versed in these platforms so that they can conduct demos, create and maintain training/user guides, and provide trainings. This is a vendor management and client-facing role so they must have outstanding communication, presentation skills in addition to sound technical skills and be customer service oriented. As needed, the Legal Technology Product Analyst will also provide attorneys and paralegals across the Firm with technical advice and support in connection to other practice technologies.

Responsibilities/Duties

  • Prepare product presentations and conduct product demos for lawyers and clients
  • Create user guides and other training documentation, provide product trainings, and draft regular communication to promote awareness and adoption around the products
  • Coordinate on-boarding process of legal teams, clients and vendor and provide on-going support to legal teams and clients using the platform
  • Track technical issues, provide first-line support and escalate to vendors as necessary to ensure resolution
  • Work with vendors to implement feature requests
  • Monitor product usage and gather product feedback from users
  • Support repositories for content collaboration among different parties
  • Liaise between the legal teams, vendors and other Firm support teams to ensure support of practice-specific systems
  • If products involve subscription pricing arrangements, administer all aspects of such client engagements, including coordinating client invoicing with legal teams and the Finance Department
  • Administer, support and monitor due diligence document review platforms
  • Administer, support and monitor document automation solutions
  • Create and administer matter-specific case management databases
  • Support task management solutions
  • Report daily activities as directed
  • Perform other practice support duties as assigned

Required Skills

  • Project management skills with ability to multi-task among multiple time-sensitive matters
  • Ability to effectively present information verbally and in writing
  • Ability to maintain strict confidentiality at all times
  • Work effectively across work groups and assist in the coordination of information and take leadership when appropriate
  • Adapt well to changing priorities and maintain composure during stressful situations due to workload and/or deadlines
  • Ability to respond to situations as they arise with minimal supervision
  • Strong vendor management skills
  • Strong troubleshooting and problem-solving skills
  • Critical thinking
  • Attention to detail

Required Experience

  • Minimum of five years of relevant experience required
  • Experience working both independently and in a team oriented, collaborative environment
  • Working knowledge of Closing Folders, eBrevia, and HighQ
  • Microsoft 365 experience (i.e. Teams, Sharepoint, Power Automate, Power Apps)

Preferred Experience

  • Power BI or Tableau design skills preferred

Required Education

  • Bachelor’s degree is required


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Simpson Thacher & Bartlett LLP

Simpson Thacher & Bartlett LLP

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