Technical Customer Success Manager

Checkbox

Sydney NSW, Australia

Full time

Mar 5

This job is no longer accepting applications.

We are looking for someone who is passionate about technology, and even more passionate about using that technology to make a difference. You will need to be able to pick up technical concepts quickly, have great communication & relationship management skills, and be able to influence & engage customers effectively.

As a Technical Customer Success Manager at Checkbox, you will be responsible for delivering the best post-sale experience possible for our customers and ensuring their success. Your work will involve onboarding customers, helping customers adopt no-code effectively, training customers on the platform, providing services to help them build & deploy solutions, providing ad hoc support, helping develop customer success best practices and also helping in pre-sale trials & workshops from time to time.

In this position, you will:

+ Onboard customers onto the platform, including training, guidance, advice and early implementation

+ Advise customers on best practices in no-code deployment and governance at scale

+ Provide product support from basic questions to diagnosing application configuration issues

+ Provide demonstrations of solutions built on Checkbox platform to business stakeholders

+ Conducting discovery workshops, trials & developing business cases to help sales

+ Train customers on how to use the platform

+ Develop strong relationships with both below-the-line and above-the-line stakeholders

+ Drive customer engagement with the product & maximise the value they can gain from the platform

+ Identify opportunities for account expansion

+ Represent the voice of the customer by providing feedback to the product team


Requirements

ESSENTIAL REQUIREMENTS

+ You have at least 2 years of experience in providing product support or related activities

+ You have experience facilitating solution scoping, design and requirements gathering workshops

+ You have a solid foundation and love for technology

You have strong interpersonal skills and can effectively communicate on both technical and non-technical topics

You have strong attention to detail and appreciation for the importance of UI/UX

You feel empowered when faced with new complex problems and operate efficiently when dealing with uncertainty

You have a fun, positive and collaborative attitude towards work and love to take ownership of everything you do


BONUS

+ You have experience working in a no-code product company or enterprise platform company

+ You have experience working at a high growth technology start-up

You have experience in and aptitude to develop basic programming and systems integration skills

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Checkbox

A single platform to automate your processes and service delivery in hours, not months.