Customer Success Manager

Bigle

Barcelona, Barcelona, Spain

Full time

Customer Success

Feb 20

This job is no longer accepting applications.

BIGLE LEGAL has not stopped growing since its creation and now, thanks to the support of our investors, we are going to grow even faster! Would you like to be part of this adventure?

For this new stage of BIGLE LEGAL we are looking for a motivated and energetic Customer Success Manager.

You will work closely with our highly experienced Chief Project Officer to deliver a high quality service to our clients. You will have an incredible impact and you will see the results of your efforts every day. We rely on you to take our Customer Success Department to the next level, lead customer service and achieve our goals of sales growth and churn reduction.


YOUR RESPONSIBILITIES

As Customer Success Manager your duties will consist of:

● Continuous improvement of Customer Success Department processes to

deliver excellent customer service and ensure efficient use of resources.

● Regular follow-up with customers to understand their current use of the tool,

their future needs, and detect upsale opportunities.

● Closing upsales contracts to reach set targets.

● Actively helping customers to achieve their objectives, especially customers at

risk of churn, thereby contributing to our customers' success and reducing

churn.

● Leadership and supervision of the customer support team.

● Establish indicators to measure the services provided by the Customer

Success Department and make data-driven decisions.


EXPERIENCE

In order to successfully develop your role at Bigle Legal, we believe you need the

following:

● Minimum 3 years' experience in Customer Success (or similar) in a company

offering SaaS services.

● Previous experience as an SDR, BDR, Sales Executive and/or Sales

Consultant.

● Experience leading and supervising a team.

● Excellent customer communication skills, both in Spanish and English.

● Persuasion, motivation and negotiation skills.

● Ability to devise solutions and solve problems, keeping calm and showing an

excellent attitude.


WE OFFER YOU…

● Meaningfulness: Be part of the LegalTech revolution that will transform legal

processes forever. See your impact every day.

● Awesome teammates: We win together. We learn together. We like to hang

out together. We celebrate diversity.

● Flexibility: Flexibility to work remotely.

● Our culture: The passion for innovation, the adventurous spirit and the pursuit

of excellence are our fundamental values.

● Vibrant tech community: We are part of Europe’s vibrant tech-startup scene.

The company was born in Barcelona but has clients and presence worldwide.

You will be surrounded by smart and inspiring individuals.

● Great location: Nice office with an open environment in the center of

Barcelona, with a terrace, canteen, gym, changing rooms and showers.

Coffee and drinks available to all.

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