Customer Success Manager

Juro

London, England, United Kingdom

Full time

Jul 14

Helping the world agree more means we must understand and solve the problems of people who need Juro the most. That number is accelerating fast — we serve high-growth companies like Deliveroo, Cazoo, Luno and Curve with our all-in-one contract automation platform.

We take customer success literally. Making customers successful means solving their problems — what brought them to Juro in the first place — well in advance of their subscription renewals. With churn under 1% per month we're doing pretty well so far. But we don't just want to do well: we want to do great. That's why we're looking for our 2nd Customer Success Manager to take ownership of ~50 of our high-growth accounts.

You'll be the 5th member of our Customer Success team overall, working with ClaireAnne-CécileSharen and Jeremy. You could have a background in customer success already, or perhaps have a legal background but don't see a future as a lawyer – either way, we want to hear from you!

🌠 Your mission at Juro

To make customers successful by proactively solving their problems with contract automation. 👉 This means:

  1. Meet our Customer Success team's net revenue expansion target by securing renewals in a portfolio of ~50 mid-market accounts ♻️
  2. Identify expansion opportunities in those accounts to drive success-qualified leads (CSQLs) 💸
  3. Maintain an excellent health score (we monitor customer health in Planhat) by keeping and flipping accounts to green 🚦

🏔️ Why join us?

💥 Make an impact.

You're joining a small company as only our 2nd Customer Success Manager and almost immediately take over a key set of customers. We have a strong focus on genuinely making customers successful (and, by extent, happy), not just driving up sales by any means necessary. Delivering for these customers will see you immediately impact our topline success.

📊 Progress fast.

You'll become a product expert and trusted customer advisor as you move beyond your onboarding phase, gaining exposure to every part of the business with a learning curve that will challenge and reward you in equal measure. Every Juror has a bespoke career plan that you review with your manager and set new S.M.A.R.T. actions for each quarter. Our career maps are milestone-based, not tenure-based to ensure continuous, steady progression.

🤝 Learn from a great team.

We're a small team of growth-oriented people who care about the product we make, the outcomes we produce and the way we make each other better. It's not a given that Customer Success, Sales and Product teams work well together — we have cross-functional projects, targets and workflows that let us pull in the same direction. So you'll never be on your own and can call on help when needed, within CS and beyond.

🏆 Grow with a successful, early-stage business.

We're a startup but we're not chaos. In fact, our processes and workflows (in Customer Success and every other function) are extremely mature for a company of our stage and size. What's more, you'll have a 90-day plan as you join to succeed quickly and know what's expected.

📬 We'd love to hear from you if...

You've been in an environment where:

  • you've either been in a target-driven Customer Success role already, or
  • you have a background in law or legal tech but don't see your future as a lawyer.

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Juro

The contract collaboration platform.