Technical Analyst

Clifford Chance

Houston, TX, USA

Full time

Legal

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Aug 24

The Role


Clifford Chance US LLP is seeking a full time Technical Analyst. This role will have a high degree of face-to-face interaction with all levels within the Firm and will be expected to work in an advisory like manner. This role will be based out of our Houston, TX office. This role will join a highly collaborative team of individuals providing deskside and tech bar support to the Americas region (New York, Washington DC, Houston, and Sao Paulo, Brazil). This position will report into the Regional Technology Manager – Americas.


Job Responsibilities


Client Focus


  • Provide a high degree of initiative and a willingness to accept ownership of tasks, keeping the client's interests at the forefront of all activity.
  • Ensure that issues are dealt with promptly and remediated appropriately.
  • Proactively engage with lawyers and business services staff to educate them on how to take advantage of the various technology tools and services available to them to improve efficiencies and productivity.
  • Motivated to look beyond the obvious technical problem, conduct research, document results, and show an ability to analyze and draw meaningful conclusions from information gathered.
  • Prioritize and schedule tasks, understand when to escalate problems to maintain high service levels and avoid unnecessary delays in response times.
  • Contribute to the broader regional IT team by generating new ideas and ways to improve the service delivered by IT.
  • Adapt and adhere to professional standards and processes such as ITIL and Agile methodologies to ensure consistency and common practice within IT Support are met.
  • Act as a liaison between regional and global support teams to resolve technical issues.


Functional Support


  • Provide hardware support including network printing and configuration of network printers and troubleshooting and software support.
  • Support the following services: Blackberry Enterprise Server, Blackberry Works, Intune Virtual Private Network (VPN), ZScaler, Secure ID RSA, and Citrix Director.
  • Setting up and supporting Teams and Cisco WebEx meetings and additional audio video conference systems.
  • Responsible for supporting the technologies inside client and internal meeting rooms including video conferencing testing and setup.
  • Stay informed of IT trends and advanced technology on the market (AI, Analytics, Blockchain, ChatGPT).
  • Continue to adapt to the ever-changing face of technology, with users having services on many different hardware and software platforms.


Project Support


  • Ensure the knowledge gained from working on projects is transferred to colleagues.
  • Work with the Technology Learning & Development team on new and updated technology and help to raise awareness and aid in the preparation for wider adoption.
  • Assist in the coordination of events, workshops, and demos in support of Core Technology applications and Legal Technology toolset.


Infrastructure Support


  • Assist the Global Infrastructure team to test and rollout new Infrastructure systems in the local office.
  • Provide weekend or out of hours support (on site or remotely) and testing after system changes performed by the Infrastructure Team, the Global Shared Service Centre, or the vendor if necessary.


Clifford Chance US LLP offers a comprehensive benefits and compensation package. The salary range for this role is $85,000 - $95,000. The actual salary will be commensurate with the candidate's qualifications and relevant experience.


Qualifications


Your experience


  • 3+ years of related technical support desk experience in a law firm or professional services firm
  • High School Diploma or equivalent required.
  • Ability to work independently and with minimal supervision.
  • Excellent organizational and communication (written and verbal) skills.
  • Client-service oriented with a proactive and positive approach.
  • Must be comfortable working in a fast-paced and growing environment.
  • Must be highly motivated, dependable, and organized.
  • Must have strong problem solving and analytical skills.
  • Ability to work under pressure and prioritize competing demands to meet deadlines.
  • Strong proficiency in MS Office, Office 365 cloud-based applications and Legal Technology
  • Must be able to use and troubleshoot Core Technology tools such as Windows OS, Outlook, Office 365 and the use of cloud-based applications and Legal Technology.
  • Must have knowledge of basic TCP/IP and Windows networking.
  • Technical experience within the legal industry is preferred; this includes support experience with a Document Management System ("DMS", e.g., iManage), document formatting tools, collaboration tools, as well as other legal applications.
  • Must be able to lift up to 20lbs to help transport equipment such as computers and peripherals.
  • Flexibility to work overtime and adjust work schedules as needed.
  • Ability to travel up to 10% to local offices within the US.
  • Must be independently legally authorized to work in the United States


Company Description


Who we are


We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm’s global standards with in-depth local expertise.


Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That’s why we’re so proud of our inclusive, friendly, and team-based approach to work.


You’ll find our clients in commercial and industrial sectors, the financial investor community, governments, regulators, trade bodies, and not-for-profit organisations. But no matter who they are or why they’ve reached out to us, we provide a world-class service every step of the way. And that’s possible thanks to the entrepreneurial spirit and conscientious approach to work that you’ll find across all of our teams.


Whichever area of the business you join, you’ll become an integral part an innovative, diverse and ambitious team of people. Clifford Chance is a place where the brightest minds and the best of colleagues meet.


Additional Information


Equal opportunities statement


At Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.


We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.


We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.


Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.


Find out more about our inclusive culture here


Alternatives are available for individuals who are unable to use or access our online application system. For assistance, please contact Clifford Chance's Human Resources Department at Human Resources Department or call 212-878-8000



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Clifford Chance

We are one of the world's pre-eminent law firms, with significant depth and range of resources across five continents.

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