Director, Legal Operations


Indianapolis, IN, USA Remote

Full time

Jul 21

Genesys is looking for a Director of Legal Operations to join our growing corporate legal team. Reporting to the Chief Legal Operations Officer, Deputy General Counsel, this professional will help create and execute a vision to build a world-class legal operations function by collaborating with senior leadership to implement the Legal team’s strategy. This professional will also lead change management, with an emphasis on driving strategic planning and execution of key initiatives that increase operational efficiencies and help to oversee all operations related to the Legal function across the globe. This role also provides leadership and program management to the Legal team’s capability, operational and communications initiatives, and ensures that the proper systems, processes and tools are in place to deliver legal services in the most efficient and cost-effective manner, including supporting both internal and outside counsel management. This role is based in the United States and may be fully remote.

Principal Roles and Responsibilities:

Contract Management (CLM)

  • Oversee full lifecycle of the contracting process and contract management system to meet business objectives and compliance needs
  • Provide data, dashboards, and reports.
  • Generate contracts and other legal documents from templates.
  • Manage e-signature process.
  • Support all users in requesting, processing, and securing contracts.
  • Provide training on contracts and procurement process.
  • Ensure all contracts and procurement opportunities are properly tracked, executed, and filed in the CLM.
  • Generate templates, forms, tools, and guides to create efficiencies and provide opportunities for self-service.
  • Work closely with transactional attorneys and contracts managers to continuously improve commercial contracting processes.

Strategic Programs and Initiatives

Responsible for development, implementation and enhancement of department processes, systems, and tools.

Coordination of team communications (e.g. newsletters) and organizing development programs for the legal department, including but not limited to, leadership team meetings, all hands meetings, and training programs.

Translate team goals and priorities into a strategic plan and subsequently drive, track, and report progress of such plan.

Drive the development of monthly and quarterly business metrics and provide operational analysis through reports and dashboards. Support department planning by tracking and reporting on key department metrics, business analysis and industry benchmarking.

Information Technology

Own legal technology solutions, such as CLM, records management, matter management, docketing, e-billing and workflow automation tools, to drive efficiency, collaboration and departmental alignment.

Liaise with the IT team on identifying, implementing, integrating, and optimizing applications and tools, and building internal tools and automation capabilities.

Centralize, formalize, and update various information that should be accessible to the entire team including the contract playbooks and templates.

Develop and curate a multi-year process improvement and technology roadmap that supports the legal team’s mission and objectives, partnering with IT to ensure those priorities become reality.

Assess, implement, and maintain best-in-breed technologies and processes to drive efficiencies in the Department’s delivery of legal services. Stay abreast of latest legal technology developments and assess capabilities of solutions relevant to areas such as contract management/CLM, content management, IP management, policy management, business process management, e-signature, e-discovery, and compliance management.

Financial Management

Oversee budget and annual planning, expense management efforts, conducting expense reviews, forecasting, budget-to-actual variance analysis, and reporting on costs, savings, and spotting trends.


Skills, Experiences And Competencies

  • 8+ years of relevant legal operations experience (gained ideally at a SaaS or other high growth software company) in roles of increasing responsibility.
  • B.A. or B.S. required; J.D. or MBA preferred. Sigma or Lean Six Sigma Certification, a plus.
  • Ability to be proactive, resourceful, responsive, and efficient.
  • Extensive experience in the area of contract management/CLM.
  • Strong collaboration skills to interact across all levels of the organization and with external vendors, clients, and government entities; client-service orientation.
  • Exceptionally organized and detail oriented; strong skill in proofreading and a high-level of accuracy in work.
  • Exceptional project planning and management skills.
  • Experience implementing process redesign and improvement initiatives.
  • Demonstrated ability to design systems that drive toward compliance.
  • Ability to exercise considerable judgment and discretion in dealing with confidential and sensitive issues.
  • Ability to demonstrate sound and independent judgment, strategic thinking, and problem-solving.
  • Exceptional interpersonal and communication skills, both oral and written.
  • Ability to handle multiple projects simultaneously and prioritize and reprioritize among same.
  • Experience selecting and using legal technology, and general productivity tools.


  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance
  • Infertility treatments

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