Customer Success Manager

Avvoka

London (also accepting remote applicants worldwide) Remote

Full time

Business

Jan 27

This job is no longer accepting applications.

Who we are:

Avvoka is a document automation, negotiation and analytics tool used by law firms, in-house legal and business teams.

We are a young and dynamic team with offices in London and Singapore. Our international customer base includes law firms and corporates such as Allen & Overy, Baker Mckenzie, HSBC, SONY and Warner Media.

Avvoka has been featured in several publications including The Lawyer, LegalWeek, Legal Business, Legal IT Insider and Artificial Lawyer. We have been recognised as "Band 1" by Chambers and Partners in Document Automation and have recently won the National Technology Awards of 2021 for "Data-Driven product of the year".

What we’re looking for:

As a rapidly-growing startup, we’re looking for a creative and enthusiastic Customer Success Manager to delight our clients, secure renewals and directly contribute to revenue growth by expanding our existing business with customers.

At Avvoka, expect an inclusive environment where each team member is encouraged to ask questions, contribute creatively, and work smarter, not harder.

What you’d be doing:

  • Learning our product back to front
  • Client training and onboarding
  • Carrying out customer success research – identifying what is and isn’t working and designing new strategies based on research
  • Solving client challenges, directly liaising with them to navigate their specific needs during a trial, pilot or rollout
  • Liaising with senior management and developer teams to co-manage any bespoke development items
  • Co-managing day-to-day running of the ‘Avvoka academy’ and ‘Lab’ initiatives

What we’d like our ideal candidate to have:

  • A love of technology and how technology is disrupting incumbent business models
  • Excellent communication and presentation skills
  • Extremely detail-oriented
  • A highly reliable work ethic; goes the extra mile
  • Enthusiasm and a growth mindset
  • The right to work in the UK (though we’re open to top talent from anywhere, provided you’ve got a laptop and internet connection!)
  • Bonus: A degree in a STEM subject, or background and experience in technology – either BigTech or any smaller tech-focussed startup in a product-facing or analogous customer success role

Application Deadline:

  • Rolling

How to apply:

Please apply following the link avvoka.com/careers. It is mandatory to provide both a CV and a covering letter. In the covering letter box, you must include a short paragraph setting out your motivations for applying to Avvoka and why you think that you would be a good fit for the company.

Notes:

  • Please ensure that you disclose any relevant mitigating circumstances with your application so that this can be taken into consideration in the context of your application
  • Please do still apply even if you don’t satisfy each and every requirement. You might have something great to offer which we haven’t considered!


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