Engagement Associate

Avvoka

London, England, United Kingdom

Full time

Jan 11

We are looking for a creative and enthusiastic Engagement Associate to join Avvoka. You will be working with the engagement team to onboard new clients and keep our existing clients delighted. You will also assist on live client projects.

You will collaborate with our engagement team to onboard new clients and partners, train them on the platform, and implement strategies to not only retain and expand their business but also to support the client on their learning journey to adopting and understanding the ROI that Avvoka brings to their industry. You will proactively help to solve client challenges through new processes and act as a liaison between the client and various Avvoka teams involved in automation, onboarding and training. Beyond clients, ideal candidates will continue to spearhead our ‘Avvoka academy’ and ‘Lab’ initiatives along with other members of the wider team.

This role will help you acquire customer success skills and provide you with deep knowledge of both the legal and technology industries. Ultimately, you will gain broad experience in client engagement in a fast-paced startup environment.

 

Responsibilities:
  • Support the engagement teams in daily tasks
  • Client training and onboarding
  • Carrying out customer success strategies – identifying what is and isn’t working and designing new strategies based on research
  • Solving client challenges, directly liaising with them to navigate their specific needs during a trial, pilot or rollout
  • Liaising with senior management and developer teams to co-manage any bespoke development items
  • Co-managing day-to-day running of the ‘Avvoka academy’ and ‘Lab’ initiatives

 

Requirements:
  • A love of technology and how technology is disrupting incumbent business models
  • A proven track record of being goal-oriented with a demonstrated ability to self-motivate and follow through on projects
  • Excellent communication, presentation, and negotiation skills, especially where these skills have been leveraged to deliver information to senior stakeholders/VP/C-suite
  • Extremely detail-oriented
  • Confident public speaking skills, and be personable and empathetic
  • A highly reliable work ethic; goes the extra mile
  • Enthusiasm and a growth mindset
  • A willingness to contribute when needed, even if the task isn’t strictly in your job description
  • The right to work in the UK

 

Bonus Experience:
  • A degree in a STEM subject, or background and experience in technology – either BigTech or any smaller tech-focussed startup in a product-facing or analogous customer success role

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