Community Manager

Clio

Ireland Remote

Full time

Jan 4

What your team does:

Clio’s Ireland hub drives our EMEA (Europe, Middle East, and Africa) expansion and is home to product development, sales, marketing, and customer success. The team operates like a startup within a larger company, which means we experiment and blaze the trail for Clio in new markets around the world.  

As a Community Manager at Clio, you’ll be part of a Marketing team that values excellence and initiative, loves innovation, and cares about results. Your work will have an immediate and meaningful impact and you will be supported along your career journey to take chances and grow into the professional you desire to be. You will be surrounded by a talented group of high-performing marketers, seasoned in SaaS and driven by collective success.   

Who you are:

You love working with people and are a natural networker. You will be a central part of our partner ecosystem and manage relationships with customer advocates, law societies, technology integration partners, legal experts and marketing partners. You will build and grow this network to support the EMEA growth strategy and build Clio’s market share in this region. You will develop programmes to make our partners and customers as successful as they can be, by getting them to fall in love with Clio and evangelise our products to others.  

What you’ll work on:

  • Lead marketing activities with our community of industry partners ( law societies/ local bar associations, legal experts, integration partners, and marketing partners)
  • Develop meaningful relationships with our customers, making them evangelists of our products 
  • Represent the voice of the customer by leading our case study and testimonial programme within EMEA and working with internal teams to identify new advocates and new channels to share these stories
  • Own Clio’s customer referral programme in EMEA and develop strategies to grow and develop this channel.  
  • Collaborate with customer marketing teams in North America to launch and manage community initiatives including online forums
  • Work with internal teams to support our integration partners with joint go-to-market and co-marketing activities
  • Drive and lead efforts to increase awareness of the value of Clio amongst our partner and consultant networks, advocates and law schools.  
  • Represent Clio at virtual events, webinars, conferences, trade shows, partner meetings as required (post pandemic/COVID limitations).

What you may have:

  • You’re customer focused. You love making customers successful, and put the customer first in everything you do.  
  • You’ve been there, done that. You have at least 3 years experience in customer or community marketing, preferably in a B2B SaaS environment. 
  • You’re a relationship builder. You have experience working with cross-functional teams, external agencies and partners. You are a natural networker and find it easy to make new contacts and open doors.  
  • You’re a skilled communicator. You know how to get your message across, whether you’re writing or speaking. Communicating comes easily to you and you have a natural voice in how you talk and think.  
  • You’re flexible, but focused. You have the ability to excel in a rapidly growing environment and balance multiple priorities without losing sight of the big picture.
  • You’re a self-starter. You’re naturally curious, resourceful, and motivated to make things happen.

Serious bonus points if you:

  • You are have experience in the legal industry and/or legal technology

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