Enterprise Implementation Specialist


Full time

London, UK

Jan 7

We're on a mission to make contracts more human with a contract automation platform that enables legal teams to create, execute and monitor routine contracts at scale โ€” that means keeping control when you (and your contract volume) are growing like crazy and empowering your team to self-serve on contracts from an in-browser interface that anyone can use.

We're now looking for a tenured Implementation Specialist to drive value for our customers and prospects with complex requirements and workflows.

You may have a background as Onboarding Specialist, Implementation/Integration Consultant, IT Project/Account Manager, Solutions Architect or similar โ€“ย either way, we want to hear from you!

๐Ÿ’ฅ Your mission

Your mission is to drive value for our customers by leading them through complex onboarding projects (80% of your role) and to scope for requirements for late-stage sales prospects (20%). Here's what that means day-to-day:

  1. Help customers with complex requirements and workflows reach value quickly (80%).
  • Build and deliver implementation plans.
  • Map and project-manage IT deployments with complex workflows.
  • Gather requirements for mass document migrations.
  • Enable technical integrations (APIs, Salesforce, etc.) together with our Product team and external partners.
  1. Scope requirements for pre-sales prospects (20%).
  • Plan projects with new customer prospects.
  • Facilitate workshops to gather requirements and set expectations for rollout.
  • Proactively prepare post-signature bandwidth so we can meet customer requirements.

๐Ÿ“ฌ We'd love to hear from you if...

  • You've worked with a B2B SaaS product, especially for the last 2 years.
  • You've scoped, project-managed and delivered implementations for customers with complex requirements and workflows.
  • You've worked closely with Product, Sales and Customer Success teams internally.
  • You've worked directly and routinely with customers externally.
  • You're measured against hard commercial targets.
  • You're resourceful and self-reliant โ€” bonus if you've been part of an early-stage business.

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The contract collaboration platform.

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