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🌍 Help us help the world agree more.
Juro has big ambitions: de-throne MS Word as the standard way to agree contracts online. And we'll need a lot of help doing it**.**
Legal tech is on the rise: companies in this space already attracted more than $1 billion in funding this year as the slow-moving industry digitises. With 3x annual revenue growth, we're in a great position to pilot this change.
👉 That's where you come in.
Helping the world agree more means we must understand and solve the problems of people who need Juro the most. That number is accelerating fast — we serve high-growth companies like Deliveroo, Cazoo, Luno and Curve with our all-in-one contract automation platform.
We take customer success literally. Making customers successful means solving their problems — what brought them to Juro in the first place — well in advance of their subscription renewals. With churn under 1% per month we're doing pretty well so far. But we don't just want to do well: we want to do great. That's why we're looking for our next Customer Success Manager to take ownership of our fast-growing customer accounts.
You'll be the 6th member of our Customer Success team overall. You could have a background in customer success already, or perhaps have a legal background but don't see a future as a lawyer – either way, we want to hear from you!
To make customers successful by proactively solving their problems with contract automation. 👉 This means:
net revenue expansion target by securing renewals in a portfolio of ~50 mid-market accounts ♻️success-qualified leads (CSQLs) 💸health score (we monitor customer health in Planhat) by keeping and flipping accounts to green 🚦